Returns & Refunds
Start with customer care before sending a return.
Last updated: August 17, 2026.
Customer service email: lorenapezzullovip@hotmail.com.
If something is wrong with your order, contact lorenapezzullovip@hotmail.com with your order number, photos if relevant and a short description of the issue.
Because skincare and body-care products are personal-care items, returns may be limited when an item has been opened, used or damaged after delivery. Please wait for customer care instructions before mailing anything back.